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Zebpay Wallet Review 2021: Fees, Pros, Cons and Features

Created in 2014, the Zebpay wallet is a multi-cryptocurrency wallet that supports 6 cryptocurrencies. The company's headquarters in is Singapore and it has users from over 130 countries.
Zebpay is not the best wallet out there, there are much better alternatives and you can find out about them in this article.

Don’t invest unless prepared to lose all the money you invest. This is a high-risk investment, you shouldn’t expect to be protected if something goes wrong.

Zebpay wallet is a mobile and web-based crypto exchange and wallet service provider with years of experience in the industry. It was made by a crypto company that has been in the business since 2014. The company was once known as BuySellBitcoin. In this Zebpay wallet review, we have conducted an in-depth analysis of its features so as to determine whether it is the safest wallet out there and have found that it is not to a safe option for storing cryptocurrencies online. Read on to find out why we we would not recommend these bitcoin wallets, and how to find a better crypto wallet.

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    Is the Zebpay Wallet Recommended?

    ❌ Zebpay is definitely a good wallet, with lightning network payments and good trading features, but all considered, it is not our recommended wallet. The wallet in fact, is not as secure, user-friendly and well-reputed as the eToro wallet, which is the one you should invest your time on if you are looking for a reliable wallet.

    What is Zebpay Wallet?

    Zebpay wallet is a product of Zebpay, a crypto company that has been in the business since 2014. Prior to this, the company existed under the name BuySellBitcoin, which had been founded in 2012 by Mahin Gupta. When it rebranded to Zebpay, two more partners joined, Sandeep Goenka and Saurabh Aggarwal.

    It is primarily an exchange and trading platform which offers crypto storage facilities. Initially, it focused on the Indian market where at one point it had a 60% market share. But with time, it has expanded to gain global footing.

    Currently, the platform has its headquarters in Singapore and operates in over 132 countries. Though it is not a regulated platform, it seeks to comply with Know Your Customer (KYC) requirement, requiring identity verification for all its users.

    Zebpay wallet compatibility

    Zebpay is compatible with

    • Android
    • iOS
    • PC browsers

    What wallet type is Zebpay?

    • Mobile
    • Web-based
    • Hot wallet

    What cryptocurrencies does the Zebpay wallet support?

    • Bitcoin
    • Ethereum
    • Ripple
    • Bitcoin Cash
    • Litecoin
    • EOS

    What fees does Zebpay wallet have?

    There are no Zebpay wallet fees for using the service. The platform uses a zero-fee policy for all services including deposits, withdrawals and even trading. Considering that Zebpay is an unregulated platform though, we are unsure about whether there are some hidden fees that we are not aware of. With wallets like eToro, you will not have these kinds of problems because it is regulated and cannot hide fees.

    How to open your Zebpay Wallet account

    Now that we have figured out the basic information, let’s learn how to open Zebpay wallet:

    Step 1: To get started, open the official Zebpay site and on the home page, click the Android or iOS icon to download the mobile app.

    Alternatively, to use the web version, click “Sign Up” at the top right corner of the page.

    Step 2: For illustration purposes, let us click on the “Sign Up” button. That will take us to a registration page

    Step 3: Fill in your first and last names, email address and mobile phone number

    Step 4: Create a PIN code for your account

    Step 5: Enter the PIN code again for confirmation

    Step 6: Accept the terms and conditions and tick the “I’m not a robot” box and then click “Continue”

    Your wallet is now ready to use. That is everything you need to know about how to open a wallet on Zebpay. However, to be able to send, receive or trade any cryptocurrency, you will need to verify your account. In addition to your email address and mobile number, you will also require:

    • Proof of identity
    • Proof of address
    • Verification video (For users in all countries except Australia)

    How do I add cryptocurrencies to Zebpay Wallet?

    Let us now find out how to add currency to Zebpay wallet:

    Step 1: Whether you have cryptocurrency in another wallet or are buying from an exchange, all you need to add coins to your wallet is the wallet receiving address. Click on the currency you want to add

    Step 2: Click “Receive” to view your Zebpay wallet address. It is shown under “My Receiving Address”

    Copy it and paste into the other wallet or exchange to get cryptocurrency. If you were wondering how to transfer Bitcoin to Zebpay wallet, how to transfer Ethereum to Zebpay wallet or how to transfer Ripple to Zebpay wallet, this is the procedure to use.

    How to send payments on Zebpay wallet?

    Next, we want to learn how to send payments on Zebpay wallet:

    Step 1: On the home screen, select the cryptocurrency you want to send

    Step 2: Click “Send”

    Step 3: Enter your recipient’s wallet address

    Step 4: Enter the PIN code to confirm transaction

    How do I receive payments on Zebpay wallet?

    Receiving payments on Zebpay is pretty easy. This is what you need to do:

    Step 1: From the list of available coins, select the one you want to receive

    Step 2: On the home screen, click “Receive”

    Step 3: On the bottom right side of the screen, click + to create a new Zebpay wallet address, label it and then share it with the person sending you a payment

    How safe is Zebpay Wallet?

    Related image

    There are a number of Zebpay safety features that ensure user funds are secure. Let’s take a look:

    Cold Storage

    Zebpay wallet stores 98% of user funds in cold storage. These storage facilities utilize HSM (Hardware Security Module) signing and are located in different countries. Furthermore, the computers used are air-gapped. This means that though they are networked, they are physically isolated from unsecured networks such as the World Wide Web and other local area networks.


    Zebpay also implements its own proprietary security protocol by virtue of a platform known as Omnitrixx. That is a multi-chain security system which aims to protect transactions taking place between hot and cold storage wallets.

    Bug Bounty Program

    To incentivize white hat hacking, the wallet service provider has implemented a bug bounty program. Security researchers are thus motivated to test the security systems for bugs or issues that could pose a risk in exchange for rewards.

    Two-Factor Authentication (Optional)

    Zebpay users have the option of enabling 2FA to enhance their wallet security. With this feature, you can set a second level of authorization for account access.

    Transaction Alerts

    Zebpay alerts its users via email or SMS on both incoming and outgoing transactions. As such, it is easy to keep track of account activity and note suspicious transactions.

    The above Zebpay safety features offer a reasonable level of protection for user funds. However, the platform is not completely safe as it is not regulated. Though this seems to be the rule rather than the exception in the crypto industry, there are a few regulated platforms in the space. One such platform, eToro, is in fact regulated in multiple countries including:

    • UK – Financial Conduct Authority (FCA)
    • US – Financial Crimes Enforcement Network (FinCEN)
      Cyprus – Cyprus Securities and Exchange Commission (CySEC)
    • Europe – Markets in Financial Instruments Directive (MiFID)
    • Australia – Australian Securities and Investments Commission (ASIC)
    • Gibraltar – Gibraltar Financial Services Commission (GFSC)

    As such, it is one of the safest options in the crypto sector.

    Zebpay Wallet Pros and Cons

    In summary, let us consider some Zebpay pros and cons:


    •  Lightning network payments
    •  Convenient use on mobile app
    •  Versatile platform with exchange and trading features


    •  As a hot wallet, it is vulnerable to online malicious attacks
    •  Not regulated
    •  Lengthy user identity verification process
    •  Digital asset variety still limited
    •  No live chat option on the site
    •  Private key Zebpay wallet stored by service provider

    Zebpay Wallet vs. other wallets – how does it compare?

    eToro Commits To Better Future Growth with Delta AcquisitionZebpay wallet vs. eToro

    • Regulation

    Unlike Zebpay, eToro is regulated by a lot of the most important regulatory agencies in the industry, such as the FCA. To be regulation-compliant, wallets have to follow a set of guidelines, such as transparency, safety, ease-of-use and much more.

    • Cryptocurrencies supported

    In terms of the variety of currencies supported, Zebpay and eToro are similar. eToro offers five different currencies whereas Zebpay offers six. Considering all the other advantages that eToro has over Zebpay though, we recommend eToro.

    Zebpay wallet vs. Freewallet

    • Funds Storage

    When it comes to storage of user funds, Freewallet keeps all funds in cold storage in offline vaults. Zebpay, on the other hand, keeps 98% of funds in cold storage. Neither of them has however been hacked to date.

    • Variety of Supported Coins

    Freewallet has a wider range of supported coins than Zebpay. It is, in fact, a lot more versatile as it offers its users options to choose from a long list of single- and multi-currency wallets.

    Zebpay wallet vs. Omni

    • Vulnerability

    Omni is a web-based wallet and is inherently vulnerable to malicious attacks as it stores funds in hot wallets. Zebpay is also web-based but stores most funds in cold storage and is thus less vulnerable.

    • Functionality

    Omni is a lot less functional than Zebpay. It supports fewer coins and does not have any other services apart from crypto storage. Zebpay offers storage, trading and exchange.


    At the end of the day, one of the features that carries the most weight in wallet choice is security. And in this regard, eToro wallet is a clear winner. Not only has it implemented worthwhile security measures, but it has also gone the extra mile to comply with various regulators. This makes it one of the safest options in the market.


    Where can I download Zebpay Wallet?

    You can download Zebpay wallet on Google Play Store for Android or Apple AppStore for iOS.

    My Zebpay wallet froze; what should I do?

    Delete the app from your device and install it afresh. Log in using the same details as before and your wallet will be accessible once again.

    How do I reset my Zebpay password?

    When setting up Zebpay wallet you will be required to create a PIN code for account access. If you have forgotten the PIN code, start by launching your app. When you get a prompt to enter the PIN code, click below the entry box on the “Forgot PIN” button. This will send an authentication email to your inbox. Use the details you get to reset your PIN. However, if you still have your PIN, go to Main Menu>Security Center>Change PIN.

    Why am I unable to transact after my PIN reset?

    When you reset your PIN, Zebpay places a 24 hour restriction on outgoing transactions, changing bank details and adding new send addresses. Normal transactions will resume after this period elapses.

    How do I close my Zebpay wallet account?

    To close or deactivate your account, go to Menu>Security Center>Deactivate Account. Confirm your intention to permanently close the account and then enter your security PIN. You will receive a notification on email about account closure

    I lost my phone. What should I do?

    Your mobile number serves as the unique ID for your wallet. Once you renew your SIM card, reinstall the Zebpay app on your new device. Enter your mobile phone number and PIN to restore the wallet.

    What should I do when I am not able to view my wallet balance on the app?

    Go to Menu and refresh your app by tapping on the Refresh icon on the top left corner. You can also select a specific currency and tap on the balance to refresh it.

    Why can’t I find my receiving address?

    You need to verify your account in accordance with KYC requirements so as to view your receiving address.

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